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Report a repair

Free for renters, in every state and territory

Rental repairs, without the chasing.

One repair can mean a string of emails and calls, with nobody sure who's waiting on whom. Evenside makes it one clear job, and tenants, property managers, tradies and owners each see just their part.

Report a repairFor agencies
The problem

A tap starts dripping. The tenant emails, calls, then wonders if anyone saw it. The property manager chases a tradie, the tradie chases a way in, and the owner hears about it last. Everyone is waiting on someone.

Evenside gives each of them one clear job, from the first report to the last invoice.

For renters

Report it once. Know what happens next.

No more wondering if anyone saw your email.

  • In your own wordsA couple of minutes, with no app to download and no password.
  • A date, and whySee when a reply is asked for, and whether your state’s law sets it.
  • Your history stays yoursEvery repair stays with you when you move. Tradies get the way in, never your phone or email.
Report a repair

For agencies

Every repair, as one clear job.

No more piecing repairs together from calls, emails and texts.

  • Everything to act onWhat, where and since when, with photos and the times to visit.
  • The law, worked outEach state’s urgent repairs and dates, from official sources.
  • Tradies and owners by linkNo accounts to set up. Owners approve a quote in one tap.
How it works for agencies
One repair, four sides

Everyone sees what they need. Nobody sees more.

Pick a side to see what their part shows them.

Tradie. The job and how to get in. Never the tenant’s phone number or email.

What the tradie sees

No hot water

14 Lyrebird Lane, Newtown

Urgent repair
How to get in
Key in the lockbox, weekday mornings
Tenant’s phone and email
Kept private
The quote
$420 for a new thermostat
Reply asked for by
Not shared
How it works

From report to fixed, in three steps.

  1. 1

    Say what’s wrong

    Enter your email, pick the problem and add a photo if you have one. It takes a couple of minutes.

  2. 2

    Your property manager gets it

    One clear message with everything they need. They reply from their email, with no account needed.

  3. 3

    Everyone does their part

    The tradie offers times and you pick one. The owner approves the quote if it’s over their spending limit. Everyone sees when it’s done.

The law

Your state's rules, with their sources.

Every state and territory has its own rules for repairs. Evenside follows the rental's address and uses the right ones, each from an official source. Pick one to see the same repair under its rules.

Why this date?

No hot water in New South Wales

The law sets no number of days for urgent repairs. The Tenants' Union sample letter asks for 2 days.

A suggestion, not the law

Residential Tenancies Act 2010 (NSW) ss 62 and 64

Source NSW Government, Getting repairs done, checked 25 September 2026

General information, not legal advice. For advice about your own situation, contact your state's free tenant advice service.

FAQs

Questions, answered.

Is Evenside free for renters?
Yes, it’s free for renters.
Do I need a password?
No. Enter your email and we’ll send you a code. The first time, that creates your account, so there’s nothing else to set up.
Do I need to download an app?
No. Evenside works in the web browser on your phone or computer. Property managers can reply straight from their email.
Which states and territories does it cover?
All eight. The rules follow your rental’s address. Each one comes from an official source, and is re-checked at least every 90 days.
Who can see my details?
Your property manager sees what they need to arrange the repair. Tradies get the access details only, never your phone number or email. Owners see the quote and the work.
What happens to my repairs when I move?
They stay in your account, with the messages, photos and who came and when, even if your agency stops using Evenside. They’re yours for as long as you keep your account. If nobody uses it for 6 years, we’ll email you before we let it go.
Where is my information kept?
Evenside keeps your records in Sydney, Australia, and sends its emails from there too. A few services that help it run, like its hosting and its logs, may handle some details overseas. The privacy policy names each one.
Is this legal advice?
No. Evenside gives general information and points you to your state’s free tenant advice service when you need help with your own situation.

Get your repair moving today.

It takes a couple of minutes, and it's free for renters.

Report a repairFor agencies